Return Policy

Defective or damaged items

If something arrives broken, misprinted, or not as described, contact us within 30 days of deliveryand we'll make it right with a full refund or replacement — your choice.

For small items we'll usually just refund you and have you keep it. For larger items we may ask you to send it back; if we do, we'll cover return shipping.

Custom and personalized orders

Once printing has started on a custom order we can't cancel or issue a refund, since the piece was made specifically for you and can't be resold.

If the finished piece doesn't match what we agreed on — wrong size, wrong design, our mistake — we'll reprint it or refund you in full. That's on us.

Everything else

We don't accept returns on non-defective items, but if something isn't working for you, reach out. We're a small shop and we'd rather figure something out than leave you unhappy.

Contact

To start a return or ask a question, email jake@fernfabrications.com with your order details and a description of the issue.